Right of withdrawal

Return Policy – BeautyVuesion

Can I return my order?

Yes, at BeautyVuesion you can return your order within 14 days.
Products must be unopened, unused, and in their original condition to qualify for a refund.

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How long do I have to return a product?

You have 14 days from the delivery date to request a return.

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Can I return opened cosmetic products?

No. For hygiene and safety reasons, we cannot accept returns of opened or used cosmetic products.
Please only open the product once you are sure you wish to keep it.

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How do I return a product?

1. Email us at info@beautyvuesion.de with:

   • your order number

   • the product name

   • (optional) reason for return

2. You will receive detailed return instructions.

3. Send the product back securely packaged.

4. Once we receive the item, we will inspect it within 1–2 business days.

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When will I receive my refund?

After approval of your return, we will process your refund within 3–5 business days to your original payment method.

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What if my product arrives damaged?

Please contact us within 48 hours at info@beautyvuesion.de with clear photos of:

• the damaged product

• the packaging

You will receive a free replacement or a full refund.

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Can I exchange instead of returning?

Yes, as long as the product is unopened and unused, you may request an exchange.
Our team will be happy to assist you with the available options.

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Which products cannot be returned?

The following items are not eligible for return:

• opened or used cosmetics

• products with a broken hygiene seal

• items returned after the 14-day window

• gift cards or vouchers

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How can I contact customer support?

Our support team is always here to help:
info@beautyvuesion.de
We typically respond within 24 hours.